FAQ's
I've lost an item on the aircraft I flew on. Who do I contact?
If you have left something on the aircraft you travelled on, please contact the airline you were travelling with directly.
For items left on an aircraft whilst still on the ground - If you notice you are missing something at the airport and the aircraft is still on the ground see the Customer Service Desk as soon as possible.
For items left in the terminal - During operational hours, approach the Customer Service Desk staff . Otherwise contact the Administration Office, we can arrange COD postage for those not in Broome - Contact Us for details.
Who do I contact for missing/lost or damaged baggage?
You must report any missing or damaged luggage within 24 hours of your arrival. Contact the Airline direct, or airline staff in the terminal as soon as you become aware of missing/lost baggage.
Are wheelchairs available at the Airport?
Yes, wheelchairs are available for use inside the airport terminal - see airline staff
How do I tell the airline that I can’t walk up the stairs to get on the plane?
Call the airline on their direct number to discuss special service requirements – the airline will make comments in your booking to ensure both departure and arrival ports can assist you.
What do I do if I have missed my flight?
Depending on the circumstances, airline, fare class, and flight availability staff will advise you of your options, otherwise, contact either the airline or booking agent for further assistance.
I am travelling with a bicycle, can I hire a box?
Bike boxes can be purchased through Virgin Blue or Qantas. It is best to obtain this prior to travel and present at check in with the bike suitably packaged.
Can I travel with my own alcohol?
Yes, you may transport alcohol with you but it must not be consumed or opened whilst on board your flight or in the terminals.
You can take up to 7kg with you as "carry on" hand luggage. Alcohol can also be checked in as baggage as long as it is suitably packed and you stay within your baggage allowance for that particular airline.
What is the earliest time I can check in?
Check in times will vary depending on aircraft movements, but generally no earlier than 1 hour before the scheduled departure time. During check in hours our priority will go to those guests on flights with immediate departures. Always allow sufficient time to get checked in and meet security requirements.
What is the latest time I can check in?
To avoid missing your flight you should present yourself to check in no later than 45 minutes prior to the Scheduled Departure Time (SDT). Guests who present themselves later than this risk missing their flights. Always allow sufficient time to get checked in and to meet security requirements.
Who do I call to find out if my flight is running on time or is delayed?
Either call your airline direct or alternatively arrival and departure times can be checked online.
Note: We are still required to close all flights on time, even during delays. You should still present yourself to check-in 45 minutes prior to the Scheduled Departure Time (SDT), this will ensure you are given the most up to date information from airport staff.
Are there facilities where I can store my luggage at the Airport?
Baggage Lockers are available and located in the 2 hour car park. Charges apply and restricted opening times.
Is there an ATM in the Airport?
An ATM is located at the entrance to the Departure Terminal
Are there any shops or food outlets in the airport?
Yes, there is a cafe/bar and gift shop click here for more info
TRAVELLING WITH ANIMALS
How do I book a ticket for my pet/animal?
Accompanied animals:
Contact your airline direct to advise them of the carriage of animals – some airlines will restrict the number of animals to be carried on each flight. They will advise you of all requirements of carriage.
Unaccompanied animals:
Can be booked through Australian Air Express 13 12 13 or Toll Logistics 13 15 31 and delivered to the Australian Air Express Services office.
Am I able to hire an animal crate?
Animal Crate Hire is available from:
| Jet Pets | 1300 668 309 | info@jetpets.com.au |
|---|---|---|
| Dogtainers | 1300 135 252 | enquiry@dogtainers.com.au |
Where do I collect my animal on its arrival to Broome?
Accompanied animals:
Present yourself to the Customer Service Desk in the Departure Terminal and the airline staff will direct you to Gate 7 to collect your animal.
Unaccompanied animals:
Check with your freight company agent (link) on where to collect your animal.
Can I leave my cars keys with the Airport Authority or with Airport Staff for collection?
The airport does not offer a car key collection service, however Baggage Lockers are located of the airport for hire, however these are open restricted times. Click Here for more information
Is there a Long Term car park at Broome Airport?
Yes Long Term parking is available at Broome Airport. Charges and conditions apply Click Here for further information
My car was issued with a parking infringement whilst parked at Broome Airport, how do I pay this?
Airport Staff are authorised to issue parking infringements but all enquires and payments are made at the Shire of Broome offices which are located on the corner of Weld and Haas Street.
Where should I park if the long term parking area is full?
Park in the 48 hour parking section, closest end to the long term area. Do not park on the grass, curbing or paved areas, as parking infringements will apply.
TRAVELLING WITH MANGOES & SEAFOOD
Can I take Mangoes on the plane?
Yes, mangos can be checked in as luggage and must be suitably packaged in a box/esky style container to prevent leakage. Please check with your airline's carriage conditions, as some airlines restrict checked in luggage to only one piece, and you will be charged excess baggage for any other items.
Passengers may carry mangoes in the aircraft cabin, provided the package meets airline standards for carry on baggage, i.e. dimension and weight. Mangoes in plastic bags are not permitted, they need to be packed with cabin baggage or alternatively Check-In staff can provide passengers with appropriate bags.
I am flying within Western Australia, can I take seeds, mangos, plants, seafood etc?
You can fly within WA with seafood but you must ensure it is frozen, in an esky style foam box or hard esky with no wet ice and must not exceed 13kg. Seeds, mangoes and plants are permissable to travel within WA (excluding Kununurra).
I am flying to/from another State, what items do I have to declare?
All fruit, vegetables, flowers, plants, soil and seed must be placed in the Quarantine Amnesty Bins on arrival at Broome Airport Terminals or other Ports of travel. On the spot fines apply if you do not declare items of quarantine concern.
Please refer to Australian Quarantine Domestic website www.quarantinedomestic.gov.au or Freecall 1800 084 881